Dispute resolution
If you feel that you have experienced service from us which is not to your satisfaction, tell us about it so that we can attempt to fix this for you. We will address your concerns as soon as possible.
Talk to our staff at your local branch, contact us on 133 cua (133 282), or send your concerns to us in writing.
For more information read our complaints and internal dispute resolution procedures.
External dispute resolution provider
If you are not satisfied with the response received from us, or you feel that we are taking too long to resolve your concerns, you may refer the matter to our External Dispute Resolution (EDR) provider. Credit Union Australia is a member of the Financial Ombudsman Service (FOS). FOS is an EDR provider approved by the Australian Securities & Investments Commission (ASIC) in accordance with the Financial Services Reforms Act (FSRA).
The contact details for FOS are as follows:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Telephone: 1300 780 808
Facsimile: 03 9613 63 99
Website: www.fos.org.au
